Cartsy, our very own WooCommerce theme was built with love and care. We are confident that you will find this WordPress E-Commerce theme beneficial for your business, if not, we are offering a 14-day refund policy, just let us know what you did not like!

• You do not want it after you have downloaded it
• We do not refund if the product has been purchased on discount.
• Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
• You simply change your mind
• You bought the item by mistake
• You have additional customization requirements or features that are not available on our theme and hence you want a refund.
• You do not get the images shown on our demo and the images are shown only for demo purposes and refund for that is not possible.

RedQ Team has all the rights to accept or to decline any refund request without any reason. We guarantee 100% satisfaction with our help & support service. Still, if you find the reasons stated below, get in touch within 14 days of your purchase.

• We have shown the feature on our demo however it is not available on our theme.
• Our item has security vulnerability.
• We have shown the feature but it is not working and also our support team has not been able to resolve it.